![]() so much for not charging my card right away. So I head out to photography session and within minutes of getting of the phone I get a fraud alert from my bank. WRONG! He tells me there will be a “pick up” email and it will say tomorrow but don't worry about that it can be picked up tonight. He said they had one, they just needed my card to “hold it” but nothing would be charged until I got there. I called down talk to someone about my options, the call center transferred me to the store because I was asking questions (wish I would have gotten his name) I made it very clear I needed to have a laptop tonight as I needed it in the morning. I never write reviews and I now wish I would have seen these others before I drove an hour and did nothing but waste my time and frustrate me completely!! I am a photographer and this is my busy season, time to do anything but work is scarce! I needed a new laptop. I love Apple products as they are very high-end quality, but more needs to be done so the shopping experience matches the product. Eventually we got frustrated enough to approach someone who was looking “busy” to quickly help us make our purchase. We did not want to approach these associates as they may have been “busy”, but with the entire store filled with more associates than customers, it was hard to understand why no one was walking around to help the customers in the room. If an associate wasn’t with a customer, they were either looking down at their phone at the front of the store, or in a group/pair of associates talking amongst each other. As a manager for a high-end retail store myself, it was just disheartening to see this service. I even made eye contact with multiple associates as they chatted with each other, but no one broke away. ![]() In a very small space with MANY staff members working, it was shocking that we went over 10 minutes just standing there waiting for someone to even ask if we were finding everything okay. My partner and I went straight to what we knew we wanted to buy, and then had to stand around and wait to be helped. This part was understandable as there is limited store space, but my biggest problem was the customer service. The main reason we visited here and not anywhere else was so we could see all the iMac color options in person, which there were only three of. I’m ready to switch to back to Samsung at this point. If you like Apple, don’t go to this store. I spent $600 on my airpod max and $750 on my iPad and this is how I’m treated. I’m beyond unhappy with my experiences at this store with these employees. The guy who helped me told me they weren’t working because they were “dirty”. Then I had an appointment to talk about my airpod max because they weren’t working either. I asked her not to take my new iPad out of the box and she proceeded to tell me no. Today I went to pick up my new iPad and the lady who helped me was incredibly rude. A week later I go in to buy the new airpod pros and that is the only time they are nice to me. I had talked to someone on the phone and I was told that it sounded like a defective product but when I go to the store I’m being told it’s basically my fault. He then proceeded to tell me that if the new iPad doesn’t work then it’s something I’m doing. I explained the problem (battery wasn’t working) and I was told that there is nothing wrong with the battery but I guess we will replace it this time. I’m a major Apple supporter and when my iPad wasn’t working, I didn’t have a doubt that the problem would be solved. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.I’m very confused why 90% of the employees there are incredibly rude. Bridging the worlds of retail and corporate, you combine executive vision with field execution to contribute to the future success of Apple. You analyze key metrics, including customer and employee feedback, and provide guidance for each store to achieve market goals. ![]() As each store experiences vigorous growth and constant change, you continually refocus your teams on providing a quality experience for each customer at the Apple Store. You lead your staff to maintain peak performance, even working side by side with them. Because each location operates sales, training, technical support, and business-focused segments, your job is complex and challenging. As a Market Leader, you inspire teams to deliver experiences that build customer loyalty and guide the development of your management talent.
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